Refund policy

At iBest UK, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may return your item(s) and request a refund under the following conditions.

1. Returns

You may request a return within 30 days of receiving your order.
Items must be unused, undamaged, and in their original packaging.
Some products cannot be returned for hygiene or safety reasons (e.g., perishable goods, personal care products, and customised items), unless faulty.

2. How to Request a Return

To start a return, please contact us at info@ibestuk.com with:

Your order number
The product(s) you wish to return
The reason for return

⚠️ Items sent back without prior approval will not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.
We recommend using a trackable courier service to ensure your return reaches us safely.

4. Refunds

Once your return is received and inspected, we will notify you by email.
If your refund is approved, it will be processed to your original payment method within 5 business days.
Please note that it may take additional time for your bank or credit card provider to complete the refund.

5. Exchanges

Exchanges are available for eligible items and subject to stock availability.
If the item requested for exchange is unavailable, we will issue a refund instead.

6. Faulty or Damaged Items

If you receive a faulty, defective, or damaged item, please contact us immediately at info@ibestuk.com with photos and details. We will arrange a replacement or refund at no extra cost.